FAQS
The Answers You’ve Been Looking For
Can I visit your showroom?
Yes, we welcome visits to our showroom by appointment. This allows us to give you our full attention and provide a comprehensive overview of our services and materials.
Can I customize my design?
Absolutely! Customization is at the heart of what we do. We work closely with our clients to interpret their needs and vision, ensuring the final design is both unique and exceeds their highest expectations.
How long does the entire process take, from design to installation?
The design process can take 2-4 weeks, depending on the project's complexity. The build phase ranges from 6-12 weeks, and installation usually takes 1-2 weeks. We'll provide a more accurate timeline during our initial consultation.
What payment methods do you accept, and when is payment due?
We accept various payment methods, including bank transfers and major credit cards. Payments are typically structured in stages: deposit, mid-project, and final payment upon completion.
Do you offer any warranties or guarantees on your work?
Yes, all our projects come with a warranty that covers craftsmanship and materials, ensuring your investment is protected. The specific terms will be detailed in your contract.
Can you adapt designs to suit the architecture of older homes?
Absolutely. We specialize in crafting designs that complement and enhance the unique character of older homes while meeting modern functionality and efficiency standards.
What is your refund policy for custom-made items?
Glenwood Studios operates under the Sale of Goods and Supply of Services Act 1980 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. While consumers have a right to a refund in certain circumstances, this right typically does not extend to bespoke items made to a consumer's specifications. However, you are entitled to receive goods and services of merchantable quality, fit for the purpose intended, and as described. We pride ourselves on meeting these standards with every project. If there are any concerns regarding the quality or suitability of your bespoke items, we are committed to addressing and resolving these issues promptly.. We ensure client satisfaction through detailed consultations and approvals at each design phase.